The solution depends on where you encounter the issue during identity verification.
If You Cannot Start Identity Verification
You may be unable to proceed if:
You are not between 18 and 75 years old.
Your country or region is not currently supported by Sykka.
Your identity has already been used to verify another Sykka account.
If You Cannot Complete Face Verification
Try the following:
Allow the Sykka app to access your camera.
Remove any glasses, hats, masks, or other items covering your face.
Complete the verification yourself using a live camera. Photos and prerecorded videos are not accepted.
Make sure your face is clearly visible in a well-lit environment.
Follow the on-screen instructions and keep your device steady.
If Your Submission Was Not Approved
Contact Sykka Support to ask about the reason and next steps.
Please do not send identity documents through the support chat.