During identity verification, you may be asked to provide proof of address document. This helps us confirm the residential address associated with your Sykka account and meet applicable Know Your Customer (KYC) requirements.
Accepted Proof of Address Documents
Depending on your country or region, you may be able to use one of the following documents:
Banking and Financial Documents
Bank statement
Credit card statement
Mortgage statement
Utility and Service Bills
Electricity bill
Water bill
Gas bill
Internet bill
Postpaid mobile phone bill
Government and Official Documents
Tax letter, notice, or statement
Residency certificate
Local council or municipal bill
Official letter issued by a government agency
Housing Documents
Signed lease or tenancy agreement
Homeowners’ association bill
The documents available for selection during verification may vary depending on your country or region.
Document Requirements
Your proof of address must:
Show your full name
Show your complete residential address
Match the residential address provided during verification
Be issued within the last three months
Clearly show the document issuer and issue date
Be fully visible and easy to read
Be an original, unedited document
You may submit an original digital statement in PDF format or a clear photo or scan of a physical document. Cropped, altered, incomplete, or unclear documents may not be accepted.
Screenshots of websites, banking apps, emails, or account pages are not accepted.
If the Document Is Not in Your Name
Documents issued in another person’s name may not be accepted. If you live with family or do not have utility bills in your name, you may submit another eligible document showing your name and address, such as:
A bank statement
A signed lease or tenancy agreement
A residency certificate
If you need assistance, contact our online support team through the Sykka app or email [email protected].