Scammers impersonate Sykka to try to get your money or account details. This guide shows you how to recognise them, how to check whether a message is really from us, and what to do if something looks wrong.
Check who's really contacting you
Email: Official emails only come from an address ending in
@sykka.com. Look at the full sender address, not just the display name; scammers use lookalikes such assykka-support.comorsykka.co.Social media and messaging apps: Use the official account verification tool on our website to check whether an account is a genuine Sykka channel. It only confirms the account is official — it doesn't mean any interaction with it is safe, so still be careful.
In the app: Messages from our support team appear under Contact Support in the Sykka app and carry an official badge. Anything claiming to be Sykka support outside the app is not.
What Sykka will never ask for
We will never contact you through social media, messaging apps or private chats to request:
Your passcode, or wallet recovery phrase
Your full card number, CVV, or expiry date
Verification codes sent to your phone or email
A transfer of crypto or fiat to a "safe" address, or to "verify" or "unlock" your account
If someone asks for any of these, it isn't Sykka.
Common scam patterns
Urgent warnings that your account will be frozen or closed unless you act now
Messages about a refund, reward or airdrop you didn't expect, with a link to "claim" it
Someone posing as support in a Telegram, Discord or WhatsApp group after you've asked a question publicly
Requests to install screen-sharing or remote access software
If you receive something suspicious
Don’t click any links, open attachments, or reply to the message.
Take a screenshot showing the sender and message content.
Contact Sykka Support through the in-app chat or forward the message to [email protected].
If you've already clicked or shared details
Act quickly:
Freeze your card in the Sykka app.
Enable two-factor authentication (Google anthentication) and Passkey if you haven't.
Contact our support team via in-app chat straight away so we can secure your account.