Open the Sykka app and check the Transactions page.
If the declined transaction appears with an error message
The decline came from our side. Check the common reasons below; if none apply, take a screenshot and contact our support team via in-app chat and we'll look into the exact cause.
If there's no record of the transaction
The payment never reached Sykka, so it was declined by the merchant or their payment provider. Contact the merchant directly to find out why.
Common reasons a transaction is declined
Insufficient balance: Your available balance is lower than the transaction amount. Note that some merchants place a temporary hold larger than the purchase amount, and a USD 0.50 fee applies to declines caused by insufficient balance.
Card frozen or inactive: Check that your card is active and not frozen in the app.
Spending or transaction limit reached: Check your remaining daily and monthly limits in the app.
Merchant category not supported: Some categories (e.g. gambling, certain financial services) can't be paid with a Sykka card.
Incorrect card details: Double-check the card number, expiry date, CVV, and billing address entered at checkout.
Security check: Unusual activity may trigger a temporary block. Contact support to verify the transaction.